Ahum

Ludvig Odin Hestvik

Lotta

Här finner du som använder Ahum svar på de vanligaste frågorna

Frequently asked questions - for clients

What do I need to do to be matched with the right therapist for me?

How does the matching tool work?

What are the benefits of video calls, and what does research say?

What is it like to have video calls with a therapist?

I do not know what issues I have, can I still get help?

What is iCBT

What is the difference between these and what does it mean to be licensed?

What is the difference between a psychologist and a psychotherapist?

Can we as a couple get help through Ahum?

Where should I turn in emergency situations such as suicidal thoughts

When should I not use Ahum?

Is a medical record kept and what does it mean?

How and when can I reach the customer service of Ahum?

What are the opening hours of Ahums customer service?

What if I need to cancel my visit, and how do I cancel it?

Cancellation policy

Is the price the same for face-to-face sessions or video calls, and do you offer student or senior discounts?

How much does a session with a therapist cost?

I have not received any confirmation of my booking.

Can I still book if I live in another country or am currently travelling?

I'm abroad, can I book through Ahum anyway?

Where can I find the link to the video call?

I have booked a video call - how do I enter it?

I am a student, do you offer any student discounts?

Student rate

This is how you find your receipt for a passed booking

Where can I find my receipts?

How do i pay for my booking?

How do I cancel my account and remove my data from Ahum?

I wish to delete my account from Ahum, how do I do it?

I have received a promotion code, how do I activate the offer?

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